- 21/10/2026
- Electronic invoicing
Supplier Invoice Not Received: Why Is It Missing from Your Approved E-Invoicing Platform?
Why Are Some of Your Overhead Expense Invoices Missing from Your Approved E-Invoicing Platform?
Are you an optician who cannot find certain invoices from your suppliers, such as EDF, Orange or other overhead expense providers? If you are experiencing a supplier invoice not received issue, you may have several questions: Is your approved e-invoicing platform operating correctly? Are you fully compliant with the e-invoicing reform?
At EdiEyes, we understand your concerns. That is why we are providing clear explanations to help you understand why some invoices may not yet be visible on your platform.
First, here is what you need to know: if you use our approved e-invoicing platform, Eucleia PA, the absence of certain invoices does not necessarily mean that there is a technical issue. Several reasons may explain a supplier invoice not received: situation on your platform.
1. Your Supplier Is Gradually Rolling Out E-Invoicing
Not all suppliers necessarily switch to electronic invoicing at the same time. Some may implement the transition gradually, according to their rollout schedule and the customer groups concerned.
Let’s take EDF as an example. If your electricity bills are not yet appearing on Eucleia PA, one possible explanation is that your contract has not yet been migrated to the new electronic invoicing process.
In this case, a supplier invoice not received issue on your platform does not necessarily mean that the invoice has not been issued. Your invoice may still be available through the usual channels, such as a PDF attachment sent by email or your EDF customer account.
What should you do if you have a supplier invoice not received: issue?
- How can you tell whether the transition has started? EDF should send you a confirmation email notifying you that your contract has switched to the electronic invoicing process.
- Until you receive this confirmation: your invoices will continue to be issued through the usual channels, such as PDF files sent by email or made available in your EDF customer account.
- If you are unsure, contact your supplier to find out the e-invoicing transition schedule applicable to your contract.
The same situation may apply to other overhead expense suppliers. EDF is simply one example. If you have a supplier invoice not received problem, contact the relevant supplier to check whether your contract has been integrated into the electronic invoicing process.
Please note that suppliers can consult their customers’ electronic invoicing routing information in the national directory available through Chorus Pro. You can access the directory here: https://facturation.chorus-pro.gouv.fr/annuaire
2. The SIREN or SIRET Number Registered with Your Supplier Does Not Match
To route an electronic invoice to the correct business and platform, your establishment’s identification details must be entered accurately.
If the SIREN or SIRET number registered with your supplier contains an error or does not match the information associated with your registration, the system may fail to identify the correct destination. This could explain a supplier invoice not received: situation on your approved e-invoicing platform.
For example: if the SIRET number listed on your EDF contract differs from the one associated with your establishment in the national directory, your invoices may not be routed to the correct destination.
What should you do if you have a supplier invoice not received: issue?
- Check the SIREN or SIRET number shown on your latest invoice.
- Make sure the information registered with your supplier is accurate.
- Check that your establishment’s details are correctly recorded on your approved e-invoicing platform.
If you find an error, contact the relevant supplier and ask them to update your information.
3. Your Registration or Billing Address Has Not Yet Been Updated in the Directory
The national e-invoicing directory plays an essential role in routing electronic invoices to the relevant businesses and platforms.
After registering with Eucleia PA, the information required to identify your business and route your invoices must be correctly listed in the directory. Depending on the update process, it may take some time for the information to become visible or fully effective.
Registering with an approved e-invoicing platform triggers the process of updating your information in the national directory, managed through the Public Invoicing Portal (PPF). It may take a few business days after your account is created for your billing address to be activated and reflected in the directory.
What should you do if you have a supplier invoice not received: issue?
- Check your company’s identification details.
- Consult the official e-invoicing directory to verify your establishment’s information and the available invoice-routing details.
- If necessary, contact EdiEyes so that we can help you check your situation.
You can consult the official e-invoicing directory through Chorus Pro here: https://facturation.chorus-pro.gouv.fr/annuaire
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